Return Policy


We want you to love our website,love our product range and love your purchase, but here at we realise that there will always be the odd occasion when this isn’t the case.Unhappy customers are BAD for us, so if you are not satisfied with your purchase for any reason, please tell us first and we will do our very best to take care of you. If we fail, then by all means tell your friends...just give us the opportunity to address your concerns beforehand. If you do need to return something, then email us at and we’ll begin the process for you.


Before you do, these notes may be helpful. 


Information on Returns

This Returns Policy is in accordance with The European Directive on Distance Selling (Directive 97/7/EC). These terms do not affect your statutory rights.

The European Directive on Distance Selling, dictates that customised goods (i.e. personalised gifts) made according to custom specifications may not be returned. This protects the livelihoods of our Sellers, so please ensure that your customised order is agreed and documented with the Seller before work begins. This will avoid disputes after delivery. 

Prior to returning the item, please contact us to receive a Product Return Code to ensure the item is accurately tracked. This code should then be included with the returned item.


Returns Process

  • Returns for faulty goods must be made within 30 days of purchase. 
  • Unwanted / Unsuitable Goods must be returned within 7 working days of receipt.
  • Fill out the product return form and we will issue you with a return code based on your original order.
  • Mail the item back to the original Seller, in the original product packaging to help expedite the return or exchange process.
  • Enclose a copy of the delivery docket, the product return code number, and the reason for the return.
  • Please include your name, address and daytime contact phone number.
  • Use a trackable and insured shipping method. The cost of return shipping must be prepaid by you at the point of return.
  • Sellers are not responsible for customer returns that are not received.


Unwanted / Unsuitable Goods

  • Return within seven working days of receipt.
  • Goods must be in perfect condition and ready for resale.
  • Original packaging must be intact.
  • Earrings and customised goods cannot be returned.
  • The cost of returning unwanted/unsuitable items to the Seller is the responsibility of the purchaser.


Faulty Goods

  • Faulty goods may be returned to the maker within 30 working days of receipt. We will arrange a replacement, or failing that, a refund.
  • Prior to returning the item, please contact us to receive a Product Return Code to ensure the item is accurately tracked. Include this code with the returned item.
  • Include all packaging with returned goods.
  • The cost of returning items to the maker is the responsibility of the purchaser.
  • Should the goods be found faulty on inspection, your card will be credited with the return postage costs.


Refund Process

  1. If a refund is necessary, the total amount (minus postage and packaging) will be credited back to the original method of payment.
  2. A credit will be posted to your account approximately two days after the date of processing.
  3. It may take up to two billing cycles for the credit to appear on your monthly credit card statement.
  4. The value of returns, exchanges or refunds is the value at the time of purchase.



Please email us at for any amendments or cancellations to your order before it has been processed.

We will get back to you as quickly as possible with an update.

This applies to standard and customised orders.


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